Job Details

Spanish Speaking Reservations Agent
The Client
Our client is a global leader in luxury travel. They are seeking to recruit a Spanish Speaking Reservations Agent to join their multinational team in Malta. 
 
Key Responsibilities
  • Consistently exceeding customers' expectations by delivering an exceptional customer experience on each call
  • Providing each call with the features and benefits of cruising to raise product awareness
  • Achieving first call resolution on sales enquires 
  • Receiving and action sales enquires  via email and fax as and when receive
  • Exceeding daily/monthly conversion targets
  • Achieving and exceeding monthly sales conversation targets as set by the business
  • Assisting with other departments as and when requested
Requirements
  • At least 1-2 years travel industry experience - ideally with experience in a customer service role
  • Ideally, a native speaker of Spanish and proficient in English.
  • IT Literate - Experience of Travel Reservation with Galileo or Amadeus systems and MS Outlook, Word and Excel
  • Must be solution focused and able to use initiative to problem solve
  • Must be able to remain calm and patient under pressure
  • Ability to work as part of a team
  • Highly organised with the ability to prioritise, whilst paying strong attention to detail
  • Outstanding verbal and written communications skills with the ability to build rapport
 
Should you require further information, please, call on +356 2099 4444.