Job Details

Spanish Speaking Reservations Agent
The Client
Our client is a global leader in luxury travel. They are seeking to recruit a Spanish Speaking Reservations Agent to join their multinational team in Malta. 
 
Key Responsibilities
  • Consistently exceeding customers' expectations by delivering an exceptional customer experience on each call
  • Providing each call with the features and benefits of cruising to raise product awareness
  • Achieving first call resolution on sales enquires 
  • Receiving and action sales enquires  via email and fax as and when receive
  • Exceeding daily/monthly conversion targets
  • Achieving and exceeding monthly sales conversation targets as set by the business
  • Assisting with other departments as and when requested
Requirements
  • At least 1-2 years travel industry experience - ideally with experience in a customer service role
  • Ideally, a native speaker of Spanish and proficient in English.
  • IT Literate - Experience of Travel Reservation with Galileo or Amadeus systems and MS Outlook, Word and Excel
  • Must be solution focused and able to use initiative to problem solve
  • Must be able to remain calm and patient under pressure
  • Ability to work as part of a team
  • Highly organised with the ability to prioritise, whilst paying strong attention to detail
  • Outstanding verbal and written communications skills with the ability to build rapport

Interested candidates are kindly requested to send an updated copy of their CV in MS Word format (your name in the file name) to Antoaneta at [email protected].
 
Should you require further information, please, call on +356 2099 4444.