Job Details

French Speaking Contact Centre Officer
The Client
Our client, an international, very well positioned bank, headquartered in Malta and operating across Europe is seeking to recruit a French Speaking Contact Centre Officer to join their international team in Malta.
 
Key Responsibilities
  • Answering incoming calls and responding to customer emails and secure messages
  • On boarding new customers by requesting and checking relevant documentation, performing basic AML and KYC due diligence, setting up new accounts and keeping applicants informed of the status
  • Handling customer inquiries, managing and resolving customer complaints, escalating technical issues and providing customers with products and services information
  • Executing client instructions such as payments, trades, migration of investment portfolios, account opening and closure and change in contact details
  • Updating customer information, checking customer details and accounts through the bank’s systems
  • Supporting the bank’s marketing and commercial plan
Requirements
  • Excellent verbal and written communication skills in both French and English
  • Good attention to detail
  • Business oriented and customer centered attitude
  • Ability to work on own initiative with minimal supervision
  • Flexibility with regard to tasks and working hours
  • Previous experience in a customer service role will be considered as an asset
  • Knowledge of banking and financial products  will be considered advantageous
 
Should you require further information, please, call on +356 2099 4444.