Job Details

French Speaking Reservations Agent
The Client
Our client is a well-established international company operating in the luxury travel, leisure and hospitality industry. Due to the substantial growth of their business, they are now looking to recruit a French Speaking Reservation Agent for their international team in Malta.
Key Responsibilities
Consistently exceeding customers' expectations by delivering an exceptional customer experience on each call
Providing each call with the features and benefits of cruising to raise product awareness
Achieving first call resolution on sales enquiries
Receiving and auctioning sales enquiries via email
Exceeding daily/monthly conversion targets
Achieving and exceeding monthly sales conversation targets as set by the business
Assisting with other departments as and when requested

At least 1-3 years travel industry experience, ideally with experience in a customer service role
Language skills French (ideally a native speaker) and proficiency in English
IT Literate - Experience of Travel Reservation with Galileo or Amadeus systems and MS Outlook, Word and Excel
Must be solution focused and able to use initiative to problem solve
Must be able to remain calm and patient under pressure
Ability to work as part of a team
Highly organised with the ability to prioritise, whilst paying strong attention to detail
Outstanding verbal and written communications skills with the ability to build rapport
Interested candidates are kindly requested to send an updated version of their CV in MS Word format (your name in the file name) to Antoaneta at [email protected].
Should you require further information, please, call on +356 2099 4444.