Job Details

French Speaking Contact Centre Officer
The Client
Our client, an international, very well positioned bank, headquartered in Malta and operating across Europe is seeking to recruit a French Speaking Contact Centre Officer to join their international team in Malta.
Key Responsibilities
  • Answering incoming calls and responding to customer emails and secure messages
  • On boarding new customers by requesting and checking relevant documentation, performing basic AML and KYC due diligence, setting up new accounts and keeping applicants informed of the status
  • Handling customer inquiries, managing and resolving customer complaints, escalating technical issues and providing customers with products and services information
  • Executing client instructions such as payments, trades, migration of investment portfolios, account opening and closure and change in contact details
  • Updating customer information, checking customer details and accounts through the bank’s systems
  • Supporting the bank’s marketing and commercial plan
  • Excellent verbal and written communication skills in both French and English
  • Good attention to detail
  • Business oriented and customer centered attitude
  • Ability to work on own initiative with minimal supervision
  • Flexibility with regard to tasks and working hours
  • Previous experience in a customer service role will be considered as an asset
  • Knowledge of banking and financial products  will be considered advantageous

Interested candidates are requested to send an updated copy of their up to date CV in MS Word format (your name in the file name) to Antoaneta at  [email protected]
Should you require further information, please, call on +356 2099 4444.